Provide support to employee and internal stakeholder inquiries around the reasonable accommodations processes, policy, and issues.
Consult on accommodation and Accessibility programs & options as well as risk mitigation while working with cross-functional partners and teams.
Oversee high tier and escalated matters while performing end-to-end case management through implementation, tracking of accommodation requests & transitions, and follow-up within the accommodations related tool.
Conduct interactive communications with appropriate employees, managers, and HR partners to seek clarity for issue resolution and follow-up of certified limitations.
Utilize medical information to assist with identifying and implementing reasonable accommodations
Participate in internal investigations related to accommodation claims.
Produce and analyze reports and metrics, including ad hoc reports concerning accommodation trends.
Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction.