Accommodation and Accessibility Program Manager (International)

Facebook | London, United Kingdom

Posted Date 7/27/2019
Description The Benefits Operations team (part of the overall People@ team in Facebook) provides market-leading benefits solutions, while driving business value through risk mitigation, proactive program design, and strategic partnerships. As part of that team, the Accommodations and Accessibility Program Manager will play a pivotal role in supporting International candidates and employees with disabilities/health conditions on a daily basis, while also consulting with cross-functional partners on reasonable accommodations and related issues. The ideal candidate will be a self-starter with strong initiative as well as the ability to think critically and prioritize while maintaining a high-level of confidentiality in a fast-paced environment. This role can be based either in our Dublin or London office.

RESPONSIBILITIES

  • Provide support to employee and internal stakeholder inquiries around the reasonable accommodations processes, policy, and issues.

  • Consult on accommodation and Accessibility programs & options as well as risk mitigation while working with cross-functional partners and teams.

  • Oversee high tier and escalated matters while performing end-to-end case management through implementation, tracking of accommodation requests & transitions, and follow-up within the accommodations related tool.

  • Conduct interactive communications with appropriate employees, managers, and HR partners to seek clarity for issue resolution and follow-up of certified limitations.

  • Utilize medical information to assist with identifying and implementing reasonable accommodations

  • Participate in internal investigations related to accommodation claims.

  • Produce and analyze reports and metrics, including ad hoc reports concerning accommodation trends.

  • Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction.

MINIMUM QUALIFICATIONS

  • 5+ years of accommodations case management experience preferred, working directly with employees and cross-functional partners on end-to-end solutions.

  • Experience in HR generalist, employee relations or business partner role.

  • Knowledge of disability laws regarding access for candidates & employees with disabilities

  • Experience building relationships and influence others while working cross-functionally.

  • Organizational experience with handling multiple open cases while adhering to case management standards and SLAs.

PREFERRED QUALIFICATIONS

  • Experience with Salesforce or Workday (or similar ATS/HRIS systems)

  • Office Suite experience including excel knowledge

  • BA/BS degree in Human Resources.

  • HR or Disability Management certification

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