Life@ Benefits Specialist, Program Delivery

Facebook | Los Angeles, CA, United States

Posted Date 12/30/2019
Description

Our employee benefits brand, Life@, is a core strategic driver of Facebook’s success. Life@'s mission is to help care for you while you’re bringing the world closer together. We take a holistic and market-based approach to benefits and programs that give you and your loved one’s resources you need to thrive in every stage of life. The Program Delivery team is an integral part of Life@ (Benefits). This role will manage complex benefits escalations, support projects and lead process improvement. The role will also support the Life@ Health Strategy team from design, execution and maintenance of our health programs in the U.S. This individual should be highly motivated, solution driven, exceptionally organized and have strong attention to detail with equal consideration of “big picture,” with maturity and tact.

LIFE@ BENEFITS SPECIALIST, PROGRAM DELIVERY RESPONSIBILITIES

  • Manage complex benefit escalations

  • Provide operational support in the day-to-day administration and delivery of the US Health Programs and other benefits programs as needed

  • Partner in regular meetings with internal business partners (e.g., Finance, Payroll, and HR) and external partners (e.g., consultants, vendors) to improve the administration of Facebook’s programs and employee experience

  • Partner closely with strategy partners and provide operational insight in the design of new and existing programs

  • Keeps current on internal and external trends, business challenges, and priorities and surfaces them to program owner

  • Assists with other projects as needed and proactively identify, communicate, and seek resolution for business issues

  • Manage content updates of assigned programs on People portal and other internal sites

  • Manage program escalations and give visibility as needed to program owners

  • Onboards/Maintains vendor suppliers and creates/monitors purchase orders

  • Partners closely with People Operations to coordinate meetings and trainings on upcoming program changes

MINIMUM QUALIFICATIONS

  • Bachelor’s degree or equivalent benefit experience

  • 5+ years of experience in benefits in a hi-tech, fast-paced environment

  • Experience with health and 401(k) benefit programs

  • Excel (VLOOKUP, Pivot Tables) and PowerPoint experience

  • Vendor Management experience

  • Proven communication skills

  • Customer service focused

  • Demonstrated strength in analytical thinking and attention to detail

  • Experience in handling ambiguity and working under pressure

  • Process focused and understanding of end-to-end operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.

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