Work with our global center of expertise on ensuring processes are captured accurately and update on an on-going basis
Manage cadenced and periodic updates to process documentation such as point of contacts, process steps, workflows, and system access
Investigate ways to improve existing processes and fix pain points through automation, streamlining, shared service
Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business
Support on the creation of quarterly business reviews that can accurately capture performance by using SLAs and KPIs.
Drive activities such as documentation, QBR's, monthly and quarterly reporting for our team
Project manage complex cross functional projects for the region while partnering closely with our global counterparts.
Spread knowledge among the team relating to project management best practices and process improvement.