The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
This role is responsible for the vision, planning, development, and operation of our company-wide personalized learning solutions. The successful candidate will work to drive optimum learning efficiency, experience and scale by working closely with our Learning, Operations, and People Engineering teams. You will ultimately guide the personalized learning product road-map through definition of features, enhancements, fixes and other functionality by understanding our internal stakeholders' needs and defining the future strategy to exceed them.
PERSONALIZED LEARNING PROGRAM MANAGER RESPONSIBILITIES
Oversee program management for personalized learning efforts across the enterprise
Partner with people/learning leadership on developing program objectives, strategy, resourcing, and work plans
Provide ongoing program updates and reporting to stakeholders
Prioritize program requirements and investments including build vs. buy vs. extend analysis
Define, analyze, and report out on program success metrics
Partner with product and engineering teams on design, development, and delivery of personalized learning solutions
Coordinate with learning curriculum and content owners to ensure their expertise is built-in to personalized learning solutions
Lead enterprise-wide go-to-market and activation efforts for personalized learning solutions
7+ years of experience in learning technology, including expertise in common platforms (LMSs, LXPs, etc.)
Experience in developing a learning technology strategy and leading execution against it
Systems and problem-solving mindset, including experience thinking through workflows end-to-end to develop improved solutions
Learner experience-focused mindset in approach to developing and delivering products
Experience working with both engineering and end-user groups to identify, prioritize, and scope tool/system requirements
Experience working with multiple stakeholder groups to implement tool/system changes
Experience working in a fast-paced environment and deal with ambiguity
Experience working independently with minimum supervision and lead multiple projects simultaneously involving various groups/locations/vendors
Organization skills, attention to detail, thoroughness, and accuracy
Strong process improvement background — Six Sigma certification
Proficiency with data and analytics, including identifying a program’s priority data needs, partnering with data owners to gain access to it, analyzing acquired data for insights, and reporting out on insights to stakeholders
3+ years experience working in traditional learning roles (instructional design, facilitation, etc.)
Strong project management skills - PMP certification
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
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