People Operations, Change Manager

Facebook | Austin, TX, United States

Posted Date 5/04/2020

The People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business.

We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

Facebook is looking for a People Operations, Change Manager to join its People Operations Team.

In this role, you’ll have an opportunity to partner with the People Operations leadership team and project teams to craft a strategy and messaging that successfully lands in a clear and thoughtful way. At times, you’ll also influence program direction and help connect dots across the organization to ensure we’re putting our people’s experience at the center when communicating change.

You are passionate about Facebook's mission to build community, and just as passionate about the people we serve. You enjoy variety and are able to ask the right questions in order to get a quick understanding of a program or initiative to craft rich narratives. You see beyond the challenges and think creatively about solutions. You stay focused and flexible in a fast-paced, ambiguous environment.

This is a full-time position open to the following locations: Menlo Park, CA or Austin, TX.

People Operations, Change Manager Responsibilities

  • Use knowledge of business and management principles, including strategic planning, resource allocation, organizational modeling, and the coordination of people and resources in building narratives

  • Build presentation decks for projects and team meetings

  • Consult and coach project teams across the People Operations to support their change management and communication needs to align with employee experience

  • Partner with Change Management on projects to align messaging with changes and business readiness

  • Develop deep understandings of various personas and populations to inform better change plans

  • Ensure education and messaging are clear and aligned thoughtfully

  • Collaborate cross-functionally with partners to understand the desired behaviors and deliverables of the People organization in support of the strategy

  • Develop communication strategies and content for broad groups in partnership with the project team and Communications team

Minimum Qualifications

  • 6+ years of work experience in communications, journalism, or marketing

  • Bachelors Degree in Communications, Marketing, Journalism, or a related discipline

  • Experience working cross-functionally and hold people accountable for deliverables without a formal reporting structure

  • Demonstrate strategic, analytical and problem solving skills

  • Experience with communication in large matrixed organizations

  • Experience in high growth industry

  • Experience building communication plans as well as executing against them

  • Experience managing multiple projects simultaneously

  • Experience building cross-functional relationships

  • Experience in a consultative role working with a variety of stakeholders

Preferred Qualifications

  • Experience supporting HR communications

  • Experience in marketing or other creative field

  • Experience in change management

  • Strong presentation skills

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

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