Process Improvement Team Lead, Global People Operations

Facebook | Austin, TX, United States

Posted Date 3/26/2020

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create people-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

We are looking for a talented Process Improvement Team Lead, Global People Operations to lead the process team with responsibility across all HR teams. The successful candidate will be a focused and flexible individual who can work in a fast-paced environment with multiple deadlines and act as the point of contact for all process related activities while leading a team of circa 5 Process SMEs.


  • Leading an emerging team of Process SMEs, including setting overall vision & direction

  • Assisting with HR operations capability in end-to-end global process improvement methodology

  • Helping to execute process re-design utilizing analytics/data to drive prioritized improvements

  • Experience with systems and problem-solving, including experience thinking through workflows end-to-end to develop improved solutions

  • Improve employee & HR facing content/knowledge for employee lifecycle processes by applying new HR knowledge/content guidelines including operationalisation activities such as work instructions and training materials (cross-functional partnership required)

  • Work closely with HR and other corporate teams to lead & drive end-to-end process improvement. Build and lead effective process change management & communication plans when required

  • Helping to establish and sustain an effective structure to ensure the appropriate level of oversight and control is in place across HR process activities

  • Helping to lead the development of HR initiative roadmap/action plan, to realise the key capability requirements of a future operating model

  • Measure the outcomes and outputs of process improvement endeavors and leverage quantitative results to inform direction of the business

  • Iterate on newly implemented processes for continuous improvement and refinement

  • Leverage best practices from industry in influencing and driving operational improvements

  • Advocate for process excellence, and a culture of continuous improvement

  • Inform/identify KPI definition


  • BA/BS in Business, Operations, Technology or related field

  • 10+ years of process improvement and project management experience

  • Experience leading a high performing team

  • Experience leading through change

  • Experience with Human Resources Operations or Shared Services

  • Experience with process improvement methodologies

  • Experience finding efficiency gains by improving processes

  • Problem-solving and critical thinking experience

  • Experience using multiple inputs (data sets, stakeholder feedback, process flow documents, etc.) to formulate a proposal or recommendation

  • Proven experience in presenting detailed recommendations to senior level leaders

  • Proven communication skills and used to working with multiple stakeholders across a complex matrix structure

  • Experience building interpersonal relationship and partnership skills

  • Proven experience in quantifying process improvement outputs (costs, efficiency, headcount)

  • Experience working globally and cross-functionally and hold people accountable for deliverables without a formal reporting structure

  • Experience working in a fast-paced environment

  • Self-driven with demonstrated experience owning and driving end-to-end process improvement projects


  • Experience with MS Visio

  • Experience working with vendors

  • Experience managing competing priorities

  • Experience dealing with ambiguity

  • Lean Six Sigma Blackbelt certification

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

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