Provide support to employee and internal stakeholder inquiries around the reasonable accommodations processes, policy, and issues.
Consult on accommodation programs, options and relevant ADA, disability, and leave knowledge as well as risk mitigation while working with cross-functional partners and teams.
Oversee complex and escalated matters while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations tracking related tool.
Conduct interactive communications with appropriate medical providers, employees, managers, and HR partners to seek clarity for issue resolution and follow-up of certified limitations.
Utilize medical information to assist with identifying and implementing reasonable accommodations through the interactive process.
Act as liaison between business, legal and HR partners, and outsourced LOA vendors assessing needs in areas such as employee limitations.
Produce and analyze reports and metrics, including ad hoc reports concerning accommodation trends.
Handle private and sensitive data in accordance with company policy and legal requirements.
Demonstrate excellent judgement and discretion in supporting complex and private employee matters.
Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction.