Accommodations Business Partner

Facebook | Austin, TX, United States

Posted Date 7/17/2019
Description The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
The Accommodations Business Partner will play a pivotal role in supporting candidates and employees with disabilities/health conditions on a daily basis while also consulting with cross-functional partners on reasonable accommodations and related issues. The ideal candidate will be a self-starter with strong initiative as well as the ability to think critically and prioritize while maintaining a high-level of confidentiality in a fast-paced environment.


  • Provide support to employee and internal stakeholder inquiries around the reasonable accommodations processes, policy, and issues.

  • Consult on accommodation programs, options and relevant ADA, disability, and leave knowledge as well as risk mitigation while working with cross-functional partners and teams.

  • Oversee complex and escalated matters while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations tracking related tool.

  • Conduct interactive communications with appropriate medical providers, employees, managers, and HR partners to seek clarity for issue resolution and follow-up of certified limitations.

  • Utilize medical information to assist with identifying and implementing reasonable accommodations through the interactive process.

  • Act as liaison between business, legal and HR partners, and outsourced LOA vendors assessing needs in areas such as employee limitations.

  • Produce and analyze reports and metrics, including ad hoc reports concerning accommodation trends.

  • Handle private and sensitive data in accordance with company policy and legal requirements.

  • Demonstrate excellent judgement and discretion in supporting complex and private employee matters.

  • Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction.


  • 6+ years of accommodations case management experience, working directly with employees and cross-functional partners on end-to-end solutions.

  • Communication experience, including experience communicating concepts to different audiences across an organization.Experience in HR generalist, employee relations or business partner role.

  • Knowledge of Federal and State disability laws regarding accessibility for employees with disabilities, including ADA/ADAA and FMLA.

  • Experience building relationships and influencing others while working cross-functionally.

  • Organizational experience with handling multiple open cases while adhering to case management standards and SLAs.


  • Experience with Salesforce or Workday (or similar ATS/HRIS systems).

  • Experience working in a case/ticket management system.

  • BA/BS degree in Human Resources.

  • HR or Disability Management certification.

  • Excel experience including pivot tables, VLOOKUPS, and charts/graphs.

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