The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
The People Services Specialist, part of Facebook's Global People Operations team, will work to deliver consistently accurate data and standard processes across the entire employee lifecycle. This role will execute critical key People transactions and data, while ensuring that the data we manage is clean, in compliance and up to date. This role will work closely with internal and external partners to make sure the processes are aligned with the strategy around the employee experience. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.
PEOPLE SERVICES SPECIALIST RESPONSIBILITIES
Provide outstanding support to employee and internal stakeholder inquiries around processes, policy, and issues
Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required
Execute with accuracy and high standards, the delivery of transactions and processes
Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction
Maintain detailed and accurate documentation for each case and our processes
Complete regular data quality reviews and audits
Work on Improvement projects
1+ years of Human Resource experience in a multi-state environment
Customer service skills, communication skills and experience handling sensitive matters with tact and diplomacy
Excel skills including the experience in creating pivot reports, VLOOKUPs, and charts/graphs partnered with analytical and problem solving skills
Experience exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
Experience interacting with all levels of a professional organization
Proven computer skill including proficiency with MS Office applications
Attention to detail and accuracy
Collaborative and excels in a team environment
Working knowledge of payroll processing, policies and federal/state/local tax laws
Knowledge of basic account practices in relation to benefits and compensation
Shared services experience preferred
Experience in continuous improvement
Experience working in various aspects of HR ad hoc
Self-starter and fast learner requiring minimal direction
Experience interacting with all levels of a professional organization and work cross-functionally across many teams
Experience working in a fast-paced environment and dealing with ambiguity
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com.