People Operations Manager, EMEA

Facebook | London, United Kingdom

Posted Date 8/15/2019
Description The People Operations Partner Manager (EMEA) is part of Facebook's Global People Operations and EMEA Operations leadership team. The role leads a team of People Operations Partners In delivering an outstanding employee experience through operational HR projects and processes. This role requires strong people management, solid organizational and analytical skills, with a focus on accuracy and attention to detail alongside an ability to constantly evolve the efficiency and effectiveness of our processes. This role will be partnering with the HR Business Partners and Directors, Employee Relations Partners, Legal, Payroll, People Services, Global Mobility and HR Technology team, to lead improvements and act as a key stakeholder and influencer across HR programs, processes, systems.

RESPONSIBILITIES

  • Lead team in developing, managing and evolving the employee process & experience through processes and programs that span across the employee lifecycle (onboarding, transfers, performance cycles, engagement surveys and offboarding).

  • Lead team in supportive partnerships with geographically distributed HRBPs, Employee Relations specialists, and specialty HR Operations teams (recruiting, compensation, finance, benefits, immigration, payroll, mobility, HRIS).

  • Focus on strengths and career development of the team

  • Coach and lead the team in supporting reorganizations and other large-scale employee changes.

  • Develop, drive and influence the strong cross-functional relationships locally and globally.

  • Advocate for the employee across these teams to make their experience seamless.

  • Lead global project work on the enhancement of the employee experience throughout the employee lifecycle (see above), including process improvements, automation, data & insights.

  • Provide support and leadership in issue and escalation resolution.

  • Reporting and analytics based on organization needs and driving insights for HRBPs using existing dashboards, HRIS data, and leveraging our people data team.

  • Improve processes and drive requirements for additional improvements to eliminate manual processes.

  • Handle sensitive employee relations issues and/or sensitive data issues requiring discretion partnering with legal, investigations, and security.

MINIMUM QUALIFICATIONS

  • 5+ years of experience in either HR or another domain operations role.

  • 2+ years of people management experience.

  • Bachelor's degree in any field.

  • Experience collaborating across the organization.

  • Experience utilizing company policies and practices to determine appropriate action.

  • Experience working with confidential information.

  • Analytical, problem solving and troubleshooting experience.

  • Project management experience and leading cross-functional teams to make an impact and deliver work on time.

  • Experience working both independently and in a team environment.

  • Experience in MS Office (Word, Excel, Outlook, PowerPoint, Access) (Experience in Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books).

  • Experience with customer service, communication and cross group collaboration.

  • Experience influencing, communicating, and presenting at all levels of the organization.

  • Experience dealing with ambiguity.

  • Experience working on more than one project and priority at a time.

PREFERRED QUALIFICATIONS

  • HR experience and/or Shared Services and HR Operations.

  • Strong people leadership skills with an ability to influence senior Management.

  • Good working knowledge of EMEA employment legislation.

  • Experience with data analysis.

  • Experience working with or in support of diverse communities

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