The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers. This People Services Associate role partners closely with the various HR teams and will be responsible for building a strong HR relationship with stakeholders, building mechanisms to drive efficient operations, employee engagement and compliance of HR practices and guidelines. This position is based in Singapore.
People Services Associate Responsibilities
Manage a variety of HR processes with a focus on candidate experience and process streamlining
Focus on process improvements and ensure a high level of customer satisfaction
Partner with the technology teams to drive process improvements and ensure a high level of automation
Manage the execution and implementation of global processes and accommodating for geographic/entity guidelines
Serve as an escalation point for complex employee relations’ issues and provide guidance and intervention, as needed to resolve grievances
Support People Services team in APAC on day-to-day operational issues
provide guidance and leadership and serve as a backup when needed in the areas of new hire administration, benefits administration, and general employee inquires/requests
Exceptional customer service skills and proven ability to perform in fast-paced environment
Excellent attention to detail and accuracy
Ability to interact with all levels of a professional organization, handle sensitive matters with tact and diplomacy
Strong project management skills and the ability to juggle various priorities
Strong communication skills, ability to forge strong relationships with business and within HR
3+ years of HR operations experience with specific focus working in a High Tech environment
Familiarity with employment regulations and HR landscape in Indonesia
Excellent communication skills in Bahasa Indonesia and English
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
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