We are currently seeking a highly motivated, entrepreneurial-spirited individual to join our growing Customer Success team as Project Manager.
In this customer-facing role, you will possess excellent project management skills coupled with strong technical aptitude and strategic planning abilities. Working with customers is second nature to you, and you thrive in a dynamic, collaborative and fast paced environment.
Previous experience in a SaaS environment is strongly preferred.
What you'll be doing... Work proactively and responsively with customers throughout their onboarding journey; you will be the customer success owner throughout the onboarding process Collaborate with BI Consultants, Data Management Engineers, Customer Value Managers and the customer project team to drive the technical and business implementation of our products for multiple concurrent implementationsCreate and maintain detailed project plans, project records and other systems in order to execute on project delivery (JIRA, SFDC etc)Update tools as required by Customer Success processes (project time tracking, customer success records, confluence, etc)Follow the established Visier Project Management processes and contribute to ongoing improvements of those processesKeep current on all Visier Solutions and continually grow your knowledge around our products and processesMay be asked to perform other duties as required.
What you'll bring to the table... Minimum 5 years experience managing multiple concurrent customer implementation projectsCertification in Project Management and experience in the HR industry preferred but not requiredPrevious experience working on implementations that require data loading, data management, analytics and web technologies Experience and confidence working with senior leadership and executives in large enterprise companiesProven experience working in a Customer Success organization Technically competent with excellent communication skills and the ability to understand complex information and translate into tangible actions for non-technical audiencesUp to 25% travel may be required.