The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We develop data- and technology-driven solutions to scale and automate common employee activities. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
This role is responsible for the vision, planning, development, and operation of our company-wide learning data and reporting solutions. The successful candidate will work to drive optimum learning efficiency, experience and scale by working closely with our Learning, Operations, and Engineering teams. You will ultimately guide the learning data and reporting product portfolio through ongoing research into different stakeholders’ needs, definition and prioritization of requirements, development and socialization of a sequenced roadmap, and project management of the execution against it.
LEARNING DATA & REPORTING PROGRAM MANAGER RESPONSIBILITIES
Oversee program management for learning data and reporting efforts across the enterprise
Partner with people/learning leadership on developing program objectives, strategy, resourcing, and workplans
Provide ongoing program updates and reporting to stakeholders
Prioritize program requirements and investments
Define, analyze, and report out on program success metrics
Partner with product and engineering partners on design, development, and delivery of learning data and reporting solutions
Coordinate with learning curriculum and content owners to ensure their needs are met through data and reporting solutions
Possible responsibility for managing a small team, but not expected initially
5+ years of experience in learning data and reporting, including expertise in common tools/systems (Tableau, SQL, etc.)
Experience in developing a learning data & reporting strategy and leading execution against it
Experience with systems and problem-solving, including experience thinking through workflows end-to-end to develop improved solutions
Experience working with both engineering and end-user groups to identify, prioritize, and scope reporting/dashboard/system requirements
Experience working with multiple stakeholder groups to implement tool/system changes
Project management skills/experience
Experience working in a fast-paced environment and deal with ambiguity
Experience working independently with minimum supervision and lead multiple projects simultaneously involving various groups/locations/vendors
Organization skills, attention to detail, thoroughness, and accuracy experience
Strong process improvement background , Six Sigma certification
Experience with foundational analytics and statistics concepts
3+ years experience working in traditional learning roles (instructional design, facilitation, etc.)
Experience as a people manager
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
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