Leave of Absence Specialist

Facebook | Austin, TX, United States

Posted Date 3/08/2019
Description Facebook is seeking a Leave of Absence Specialist to provide operational support for the company’s Time Away programs. The person in this role will also ensure a high touch employee experience. The ideal candidate will have strong initiative who has the ability to think critically, willingness to collaborate with our cross functional partners and be able to prioritize while maintaining a high-level of confidentiality in an extremely fast-paced environment. The person in this role will partner closely with our Benefits Strategy, Legal, People Operations, HRBP/ERBP and Accommodations Teams.

RESPONSIBILITIES

  • Represent Benefits team as a subject matter expert in Time Away and Workers Compensations programs

  • Manage day-to-day support for Time Away programs including Absence Management, Workers’ Compensation and Leave Programs, Escalations and Employee Experience

  • Partner with internal HR/ER and Legal stakeholder inquiries around the leave processes, polices and escalations

  • Identify and implement new processes as required by other teams or as/needs are defined for process improvement

  • Participate in internal investigations related to Leave of Absence and Workers Compensation claims

  • Assist with human resource and benefit compliance-related projects

  • Drive process and system improvements

  • Perform end-to-end case management of inquires through our internal case management tool

  • Respond to employee and internal partner inquiries within defined SLAs leveraging CRM ticketing system for tracking and measurement

  • Partner with content team for updates to program on HR portal

  • Monitor and respond to Facebook group inquiries

MINIMUM QUALIFICATIONS

  • 6+ years experience in benefits and/or HR operations with focus on Leave of Absence administration

  • Analytical and problem-solving experience

  • Project management and process improvement experience

  • Experience working independently with minimum supervision

  • Experience working with sensitive leave of absence cases

  • Experience using PowerPoint, Word, Outlook, etc.

PREFERRED QUALIFICATIONS

  • Experience in leave administration working directly with front line managers, employee’s and key stakeholders

  • Experience with vendor management

  • Experience in high tech environment

  • Experience working with or in support of diverse communities

  • BA/BS degree

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