Manage day-to-day interactions with a complex and high performing set of mobility vendors across the region to ensure a smooth experience for our people
Respond to queries within a tiered support model related to tax, immigration, and relocation raised by our employees, provide 1:1 consultations with our employees, cross-functional teams and partner with the Global Mobility program owners (relocation, tax and immigration SMEs) to escalate and resolve cases
Partner closely with our People Services team to provide training, process documentation and support for technical inquiry resolution support
Review and support escalation and exception requests within a tiered support model
Partner with internal cross-functional teams and external supplier partners to develop process and system improvements
Support and deliver on specific technical or compliance driven processes to ensure data integrity, accuracy, and timely completion, e.g. business traveler data files, performance surveys, dashboards, etc.
Support our knowledge base content on the Facebook People Portal and Recruiter Wiki pages
Support ad hoc projects as assigned