Program Delivery Manager – Employee Experience, Family & Community

Facebook | Menlo Park, CA, United States

Posted Date 9/26/2019
Description Our employee benefits brand, Life@, is a core strategic driver of Facebook’s success. Life@'s mission is to help care for you while you’re bringing the world closer together. We take a holistic and market-based approach to benefits and programs that give you and your loved one’s resources you need to thrive in every stage of life. The Program Delivery team is an integral part of Life@ (Benefits). This role will support projects, lead process improvement efforts and ensure there is a strong focus on the employee experience. The role will also support the Family COE from design, execution and maintenance of our family in the U.S. This individual should be highly motivated, solution driven, exceptionally organized and have strong attention to detail with equal consideration of “big picture,” with maturity and tact.

RESPONSIBILITIES

  • Lead benefits orientation for full-time and intern employees

  • Partner closely with strategy partners and provide operational insight in the design of new and existing programs

  • Plan and coordinate employee events, seminars and focus groups

  • Provide operational support in the day-to-day administration and delivery of the US Family Programs

  • Partners in regular meetings with internal business partners (e.g., Finance, Payroll, and HR) and external partners (e.g., consultants, vendors) to improve the administration of Facebook’s programs and employee experience

  • Keeps current on internal and external trends, business challenges, and priorities and surfaces them to program owner

  • Assists with other projects as needed and proactively identify, communicate, and seek resolution for business issues

  • Manage content updates of assigned programs on People portal and other internal sites

  • Manage program escalations and give visibility as needed to program owners

  • Onboards/Maintains vendor suppliers and creates/monitors purchase orders

MINIMUM QUALIFICATIONS

  • 5+ years of experience in benefits

  • Communication experience

  • Customer service experience

  • Analytical thinking experience

  • Excel (VLOOKUP, Pivot Tables) and PowerPoint experience

  • Vendor Management experience

  • Knowledge in end-to-end operations

PREFERRED QUALIFICATIONS

  • Bachelor’s degree

  • Ability to handle ambiguity and works well under pressure

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