Customer Portfolio Manager

Glint | Lincoln, NE, United States

Posted Date 11/21/2018

The Customer Portfolio Manager (CPM) will be responsible for driving renewals and upsells of Glint programs and services within the existing customer base.

This high-touch position requires a strong attention to detail and follow through. The ideal candidate has a passion for technology and employee engagement, is obsessed with helping customers succeed and loves working in a fast-paced environment.

This is a strategic role in the growth of the business with a focus on customer success, satisfaction, and relationship expansion.

What you will do…

  • Serve as a trusted advisor to customers delivering portfolio recommendations, guidance, and an empathetic ear
  • Partner with CSMs to identify opportunities that can be discussed during quarterly business reviews focusing on recommendations to further align our programs and services to the customer’s business case and strategy
  • Proactively engage customers ahead of a renewal to ensure there is a smooth process in place for securing, and expanding where possible, the renewal
  • Collaborate with the sales team on opportunities for product upsell along with a renewal
  • Monitor customer health, identify risk, develop success plans and deliver recommendations in partnership with CSMs
  • Responsible for securing renewals and growing ARR via lift and program upsell opportunities
  • Understand how to strategize and get the renewal/upsell while maintaining and building a solid customer relationship
  • Identify opportunities for new or modified service offerings to support strategic growth plans
  • Identify continuous improvements in processes, data and technology to ensure ongoing economies of scale as we grow
  • Keep abreast of competition, competitive issues and products

Who you are…

  • Bachelor’s degree
  • 5+ years of CSM and/or Sales experience, Enterprise preferred
  • 3+ years account management experience preferred
  • Exceptional communication skills both written and verbal
  • Ability to manage through influence
  • Manage execution as a program leader
  • Seasoned account manager; familiar with cloud SAAS contracts
  • Proven track record of exceeding monthly and quarterly goals
  • Experience using Sales Force
  • Strong evidence of being customer-oriented
  • Consistent overachievement of sales goals in a large geographic territory
  • You know what to say and more importantly, how to say it
  • Driven individual with an execution focus, strong sense of urgency and a belief in Glint’s mission
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Ability to travel when necessary

Who we are…

Glint is a rapidly growing software and analytics company that helps organizations increase employee engagement, develop their people, and improve performance. Glint is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

What we are all about…

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Based in Redwood City, California, Glint customers include United Airlines, eBay, AOL, Palantir, Red Hat, NVIDIA, Sony, LinkedIn, Intuit, Cognizant, IKEA, UTC, Square, FICO, Marketo, Veritas, Rockwell, and Pandora.

Stuff to perk you up…

  • Glassdoor Best Places to Work Award
  • LinkedIn Top 50 Startups 2017
  • Catered lunches at Glint offices
  • MacBook Pro or Air
  • Free premium snacks and drinks
  • Ergonomic and height-adjustable workstations
  • Flexible work arrangements
  • Very competitive compensation and benefits package
  • Opportunity to learn from a dedicated team and strong leadership
  • Dynamic, rapidly growing company, focused on helping organizations thrive

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