Enablement Specialist, Customer Success (15 Month Contract)

Visier | Vancouver, Canada

Posted Date 12/10/2019

Visier is seeking an Enablement Specialist to join or Customer Success organization (15-month maternity leave contract) to support employee development and engagement, project management, and learning program management.

As a Customer Success Enablement Specialist, you will contribute to a mission-critical team that is responsible for ensuring the successful onboarding, training, and continued development of our Customer Success and Professional Services organization. In this cross-functional role, you will build strong working relationships as a means to identify learning and performance gaps, develop applicable and effective learning strategies, and improve the internal training process.

What you'll be doing...

  • Conduct needs analysis with business leader and front line managers to accurately identify the training needs of Customer Success and Professional Services teams for new systems, processes, and protocols.
  • Work directly with Subject Matter Experts and business owners to create and deliver training content
  • Collaborate with cross-functional teams to streamline information and training strategies
  • Build eLearning courses with a variety of authoring and editing tools, including Camtasia and Articulate 360
  • Build and deliver training programs for multiple audiences in both online and instructor-led formats
  • Create and maintain structured onboarding and learning plans for new employees using the Redcarpet tool, and review learning tasks with CS managers
  • Manage communication pieces to the CS teams, including bi-weekly newsletters, team event notifications, and other vital information notices
  • Maintain knowledge base of process documents, job aids, and/or help guides that assist team members in performing their assigned tasks
  • Plan and organize monthly events by working with leaders to confirm agenda topics, schedule sessions, and set up the onsite location for technical functionality
  • Maintain learner profiles, track training, and produce reporting through the LMS
  • Be on the leading edge for our Customer Success team with strategies and ideas for the enablement programs
  • Assist in the coordination and execution of quarterly departmental events of 100+ employees
  • What you'll bring to the table...

  • Minimum two years of related enablement experience, including experience developing and implementing learning / training programs
  • Proficiency with eLearning and virtual tools, including Articulate Storyline, Zoom, Redcarpet, and LearnUpon (or similar LMS)
  • Technical aptitude, including the ability to learn new systems and programs for reporting and maintenance of user profiles
  • Proven ability to design, develop, measure and maintain new and existing internal curricula, courses, and materials using instructional design methodologies
  • Bachelor's Degree (preferably in adult education or a related field) or Instructional Certification (CEP accreditation, CPLP, I4PL, or another ATD accreditation)
  • Strong research skills, with experience leveraging Subject Matter Experts
  • Collaborative team player who can be flexible in their approach
  • Must have strong organizational skills and attention to detail
  • Excellent verbal and written communication skills
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