Visier is seeking an Enablement Specialist to join or Customer Success organization (15-month maternity leave contract) to support employee development and engagement, project management, and learning program management.
As a Customer Success Enablement Specialist, you will contribute to a mission-critical team that is responsible for ensuring the successful onboarding, training, and continued development of our Customer Success and Professional Services organization. In this cross-functional role, you will build strong working relationships as a means to identify learning and performance gaps, develop applicable and effective learning strategies, and improve the internal training process.
What you'll be doing... Conduct needs analysis with business leader and front line managers to accurately identify the training needs of Customer Success and Professional Services teams for new systems, processes, and protocols. Work directly with Subject Matter Experts and business owners to create and deliver training contentCollaborate with cross-functional teams to streamline information and training strategiesBuild eLearning courses with a variety of authoring and editing tools, including Camtasia and Articulate 360Build and deliver training programs for multiple audiences in both online and instructor-led formatsCreate and maintain structured onboarding and learning plans for new employees using the Redcarpet tool, and review learning tasks with CS managersManage communication pieces to the CS teams, including bi-weekly newsletters, team event notifications, and other vital information noticesMaintain knowledge base of process documents, job aids, and/or help guides that assist team members in performing their assigned tasksPlan and organize monthly events by working with leaders to confirm agenda topics, schedule sessions, and set up the onsite location for technical functionality Maintain learner profiles, track training, and produce reporting through the LMSBe on the leading edge for our Customer Success team with strategies and ideas for the enablement programsAssist in the coordination and execution of quarterly departmental events of 100+ employees
What you'll bring to the table... Minimum two years of related enablement experience, including experience developing and implementing learning / training programs Proficiency with eLearning and virtual tools, including Articulate Storyline, Zoom, Redcarpet, and LearnUpon (or similar LMS)Technical aptitude, including the ability to learn new systems and programs for reporting and maintenance of user profilesProven ability to design, develop, measure and maintain new and existing internal curricula, courses, and materials using instructional design methodologiesBachelor's Degree (preferably in adult education or a related field) or Instructional Certification (CEP accreditation, CPLP, I4PL, or another ATD accreditation)Strong research skills, with experience leveraging Subject Matter Experts Collaborative team player who can be flexible in their approach Must have strong organizational skills and attention to detail Excellent verbal and written communication skills