Learning Operations Program Partner

Facebook | Austin, TX, United States

Posted Date 1/16/2020
Description

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

The Learning Operations – Program Partner, part of Facebook's Global People Operations Programs team, will work to operationalize learning training programs that will allow us to grow and scale our Learning Community at Facebook. The ideal candidate will be a detail-oriented professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios.

LEARNING OPERATIONS PROGRAM PARTNER RESPONSIBILITIES

  • Partner with your primary client(s), as well as other key client partner teams to deliver on operational strategy and annual plans

  • Prioritize and advocate for LMS tool enhancements in order to eliminate manual processes/work and drive efficiencies of the team

  • Drive global process optimization and standardization while balancing the business need for flexibility

  • Establish standardized program reporting to deliver insights to our Learning program managers

  • Manage day-to-day operations of our vendor teams executing our services

  • Manage and escalate risks and issues and collaborate with cross-functional partners on resolution

  • Make recommendations on program changes and conduct cost/benefit analysis of potential operational improvements

  • Develop and ensure standard operating procedures are in place for programs supported by the team globally

  • Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action

MINIMUM QUALIFICATIONS

  • 5+ years of experience in either L&D or HR Operations

  • Bachelor's degree in any field

  • Experience collaborating across the organization and influence partners to achieve results

  • Experience working with confidential information

  • Analytical, problem solving and troubleshooting experience

  • Project management experience, including leading cross-functional teams

  • Experience working both independently and in a team environment

  • Experience with MS Office (Word, Excel, Outlook, PowerPoint, Access) (Excel experience creating macros, pivot tables, VLOOKUP, analytical experience and workbooks)

  • Customer service, communication and cross group collaboration experience

  • Experience influencing, communicating, and presenting at all levels of the organization

  • Experience dealing with ambiguity at all times

PREFERRED QUALIFICATIONS

  • Experience working with or in support of diverse communities

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.

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