People Services Center Specialist, Offboarding

Facebook | Austin, TX, United States

Posted Date 3/27/2019
Description The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
The People Services Specialist, part of Facebook's Global People Operations team, will work to deliver consistently accurate data and standard processes across the entire employee lifecycle. This role will execute critical key People transactions and data, while ensuring that the data we manage is clean, in compliance and up to date. This role will work closely with internal and external partners to make sure the processes are aligned with the strategy around the employee experience. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

RESPONSIBILITIES

  • Provide outstanding support to employee and internal stakeholder inquiries around processes, policy, and issues

  • Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required

  • Execute with accuracy and high standards, the delivery of transactions and processes

  • Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction

  • Maintain detailed and accurate documentation for each case and our processes

  • Complete regular data quality reviews and audits

  • Work on improvement projects

MINIMUM QUALIFICATIONS

  • 3+ years experience in Human Resources

  • Experience working across multiple states and local regulations

  • Analytical and problem solving experience

  • Experience handling employee experiences and experience managing confidential data

  • Experience interacting with all levels of an organization

  • Experience in Excel, including experience with pivot reports, VLOOKUPS, charts & graphs

  • Computer experience with MS Office applications

PREFERRED QUALIFICATIONS

  • Shared services experience

  • Experience in continuous improvement

  • Experience interacting with all levels of a professional organization and work cross-functionally across many teams

  • Experience working in a fast-paced environment and dealing with ambiguity

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