Global Mobility Manager, APAC (based in Singapore)

Facebook | Singapore, Hong Kong

Posted Date 5/16/2019
Description Facebook is seeking a Global Mobility Manager, APAC, to manage the Global Mobility efforts in the region. The Facebook Global Mobility (“GloMo”) function operates as a global center of excellence and encompasses all relocation, immigration and mobility tax worldwide. The team is comprised of global competency leaders in immigration, relocation, and mobility tax, program owners, and regionalized program delivery teams in three key hubs. This role will be accountable for all aspects of program delivery in APAC and is based in our Singapore office.
The person in this role will make an impact in managing program delivery in the APAC region, achieving the GloMo goals of operational excellence, premium experience, and successful cross-functional partnerships in the region. You will play at all levels, both partnering with key regional leaders and teams as well as managing day-to-day employee and stakeholder queries, external partner queries, handling escalations, exceptions, technology, and continuous process improvements. The responsibilities of this position include a wide variety of duties requiring strict attention to detail, exceptional communication skills, ability to think strategically and lead complex discussions and initiatives. You will drive the Global Mobility agenda in the region, in partnership with global competency leads and program owners, and have opportunities to lead and/or collaborate on global projects and work closely on international initiatives with counterparts in the Americas and EMEA regions.

RESPONSIBILITIES

  • Own global mobility success within the APAC region across all programs and deliver our premium, integrated mobility experience for all Facebook people

  • Work with our outsourced mobility partners across the region to ensure a seamless experience for our employees?relocating as new hires, internal transfers, interns, extended business travel, temporary assignments and immigration-only or tax-only cases

  • Provide assistance with international assignment nuances, managing external providers and serving as primary internal point of contact when extra hand holding is needed to keep assignment planning on track

  • Assess current operational tiered support model in the region while initially executing day to day operations, then create and execute plan to transition repeatable, per-policy or per-process work to regional people services team

  • Support senior level, company-driven, or complex cases within APAC as needed

  • Project manage and trouble shoot all relocation related matters with employees, external partners, and internal stakeholders

  • Identify key relocation policy changes, in line with local market practice and Facebook global philosophies and partner with global relocation and housing leader to implement

  • Advise on tax gross ups, tax equalization, tax briefing, and other tax implications for employees on assignment and international transfers, in partnership with global mobility tax leader

  • Ensure comprehensive immigration advice is provided timely and accurately to recruiters, managers and other key internal stakeholders, escalating as necessary to global immigration program owner

  • Deliver local and regional global mobility training programs to recruiting, HRBPs, business managers and other stakeholders as needed

  • Work closely with the competency leaders and program owners to develop and improve programs, policies, and processes, including requirements for new and emerging markets

  • Manage recurring and ad-hoc reporting to managers and leaders in-region and to broader global mobility team

  • Proactively identify and communicate business issues along with proposed solutions

  • Contribute global mobility specific content to People Portal or other knowledge management initiatives

  • Partner cross-functionally to support improvements to the internal transfer process, identifying improvements specific to APAC global mobility nuances

  • Ensure regional compliance with global mobility financial management policy and practice, sharing key regional data, trends, and insights with broader global mobility team and finance

MINIMUM QUALIFICATIONS

  • 8+ years’ progressive experience in Global Mobility, including mobility tax, immigration and relocation

  • Previous experience managing APAC inbound and APAC intra-region mobility

  • Strong vendor management skills with a focus on accountability and building relationships

  • A sense of urgency, detail oriented and aptitude to follow through including making and communicating difficult decisions

  • Strong communication skills and ability to lead collaboration with other teams and all levels of employees

  • Demonstrated organization, problem-solving, prioritization, and customer service skills?

  • Demonstrated experience in mobility programs specific to Facebook APAC locations e.g., Singapore, Australia, Hong Kong, Japan, India, China, Taiwan, Thailand, Korea, Indonesia, Malaysia, Philippines

  • Ability to think through end-to-end solutions to improve the processes and plan around systematic blind spots

  • Ability to identify data integrity issues and the impact to the other areas (i.e., payroll, benefits, employment law, compensation, etc.), then take accountability to resolve with partners

  • Ability to work independently, within a matrix of regional and global team members, with minimum supervision and lead multiple projects simultaneously across internal and external stakeholders

  • Ability to work in a fast-paced environment and manage ambiguity

  • Advanced knowledge of Microsoft Excel data analysis and manipulation, including pivot tables, Vlookup, and chart creation

  • Willing to learn and assist with other ad-hoc projects as necessary

  • Fluent in English both oral and written

  • Ability to travel internationally up to 15% of time as needed

PREFERRED QUALIFICATIONS

  • BA/BS degree preferred

  • Previous consulting or professional services firm, tax firm, or immigration firm experience

  • Project management and process improvement background?

  • Global Mobility or related credential(s) e.g., GMS, CPA, CRP, GPHR, etc.

  • Experience automating manual mobility transactions and tasks

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