People Data Privacy Specialist

Facebook | Austin, TX, United States

Posted Date 10/21/2019
Description The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
The People Data Privacy Specialist is a critical part of Facebook's People Compliance and Data Privacy team. In this role, the People Data Privacy Specialist will support and respond to sensitive data requests for our employees, contingent workers, and candidates, and ensure that the data we manage is accurate, in compliance, and up to date. This role will work closely with internal and external partners and work to deliver upon consistent and standard processes, and continuously identify and implement process improvements to better facilitate the collection of data across a diverse HR-related data set that spans multiple systems and processes globally. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

RESPONSIBILITIES

  • Triage inbound employee, candidate and contingent worker data subject rights requests and related inquiries, identify needs and scope of request, process necessary transactions in Workday, Salesforce and other similar systems, and escalate issues or re-assign inquiries, as required

  • Provide support to employee and internal stakeholder inquiries around relevant processes, policy, and issues

  • Collaborate with team peers as well as with cross-functional internal and external points of contact, including legal partners, to ensure regulatory compliance and to mitigate risk

  • Execute the delivery of transactions with consistency and accuracy, meeting the standards of the People Data Privacy team

  • Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction

  • Maintain detailed and accurate documentation for each case and process

  • Complete regular data quality reviews and audits

  • Experience assessing information for risk mitigation opportunity

  • Develop and drive opportunities for continuous improvement

MINIMUM QUALIFICATIONS

  • 4+ years of Human Resources and/or HR Compliance experience

  • Experience managing confidential data

  • Experience spotting risks and escalating as appropriate

  • Experience working independently and collaboratively with a globally dispersed team

  • Experience managing and organizing multiple large document files with varying deadlines

  • Experience with Excel including pivot reports, VLOOKUPS, and charts/graphs

  • Experience working with MS Office applications and HRIS Systems

PREFERRED QUALIFICATIONS

  • Shared services or paralegal experience

  • Customer service experience

  • Experience with data privacy, including GDPR, and risk/compliance management concepts in a global context

  • Experience working in a global, large-scale, complex, fast-paced environment and dealing with ambiguity

  • Experience in continuous improvement

Share this job