Facebook is seeking a Global Mobility Consultant, NORAM primarily focused on the day-to-day mobility relocation queries. The person in this hands-on role will have a global mobility background and partner closely with HRBP’s, Recruiting, People Operations, Compensation, Benefits, Legal, Payroll, and others to ensure a premium mobility experience for our people. The Global Mobility Consultant will be an integral team member supporting our Program Managers to help scale experiences including managing the day-to-day with our external providers, managing escalations and exceptions within a tiered support model, vendor technology, and process and policy improvement. This is a full-time position located at our Los Angeles or Chicago office.
GLOBAL MOBILITY CONSULTANT, NORAM RESPONSIBILITIES
Manage day-to-day interactions with a complex and high performing set of mobility vendors across the region to ensure a smooth experience for our employees
As part of a tiered support model, manage process flow as it pertains to relocation queries, initiations, vendor contact and employee questions and process improvement
Maintain a commitment to our service level agreements (SLAs) for relocation queries
Partner with the wider Global Mobility team, internal cross-functional teams and external supplier partners with focus on relocation process, stakeholder education and consultation and advising, implementing, maintaining and reporting on immigration policy matters
Support and deliver on specific technical or compliance driven processes to ensure data integrity, accuracy, and timely completion, e.g. performance surveys, dashboards, etc.
Input data into various Global Mobility systems and assist with audits to verify data discrepancies between systems and ultimately, resolve data discrepancies
Collaborate with growing global mobility team on other team initiatives and projects as assigned
Provide high-quality experience to internal stakeholders by leveraging shared services and outsourced partners for transactional activity
Assist with knowledge base content on the Facebook People Portal and run reports as needed
Develop and maintain process documentation
Bachelor’s degree or equivalent experience in immigration, Human Resources or directly related field
4+ years of progressive experience in Global Mobility Relocation
Knowledge of key global mobility lifecycle processes and methodologies
Experience working through queries requiring end-to-end solutions, contribute to improving the processes and helps identify systematic blind spots
Experience understanding when complex, ambiguous situations can be resolved independently or require escalation, and manage escalation quickly to closure
Experience working effectively with data, analyze to identify key trends, and help develop and deliver presentations
Demonstrated skill operating in a fast-paced, high growth and highly collaborative environment
Demonstrated interpersonal and communication skills
Experience in developing methods to automate manual processes
Experience working with or in support of diverse communities and their specific relocation needs
Advanced user of MS Excel, Workday, Salesforce, and/or other HR-centric systems
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
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