Learning Operations Portfolio Manager

Facebook | Austin, TX, United States

Posted Date 3/23/2020
Description

Seeking a strategic, innovative and pragmatic leader to establish, drive and manage the portfolio of programs and projects for the Learning Operations, Technology and Analytics team. This individual will introduce and manage best practices with our vendor partner, manage the business roadmap and strategically align initiatives to deliver on key priorities for each half.

LEARNING OPERATIONS PORTFOLIO MANAGER RESPONSIBILITIES

  • Understand and translate business strategy into an aligned portfolio of programs and projects across clients and a multi-million dollar vendor spend

  • Manage portfolio-level activities globally like change management, program health reviews and planning processes

  • Lead continuous improvement of methodologies, standards, tools and processes

  • Leverage data to assist with identifying trends and opportunities for optimizing use of resources and increasing quality of work execution

  • Responsible for learning and client inquiry experience through CRM platform. Ensure SLAs are met and processes are running optimally to create a great customer experience

  • Manage team and vendor budget and ongoing financial planning

  • Work closely with Facebook Vendor Management and Contingent Workforce teams to ensure that all policy and contractual obligations are met

  • Ensure integrity of operating model is maintained through audits and QC review

  • Oversee performance of vendor team to ensure consistency of high quality delivery

  • Oversee execution of vendor model changes

  • Provide clear, timely communication with updates to team and stakeholders, including performance reporting across the portfolio of work

  • Needs to be able to ‘get hands dirty’. This is an individual contributor role and will need to be prepared to produce and execute independently to be successful

MINIMUM QUALIFICATIONS

  • 5+ years of experience in either L&D or HR Operations

  • Bachelor's degree in any field

  • Experience collaborating across the organization and influence partners to achieve results

  • Experience working with confidential information

  • Analytical, problem solving and troubleshooting experience

  • Project management experience, including leading cross-functional teams

  • Experience working both independently and in a team environment

  • Experience with MS Office (Word, Excel, Outlook, PowerPoint, Access) (Excel experience creating macros, pivot tables, VLOOKUP, analytical experience and workbooks)

  • Customer service, communication and cross group collaboration experience

  • Experience influencing, communicating, and presenting at all levels of the organization

  • Experience dealing with ambiguity at all times

  • Strategic Vendor Relationship/Performance Management experience

  • Vendor, project, and program management skills

PREFERRED QUALIFICATIONS

  • Experience working with or in support of diverse communities

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.

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