Learning Program Operations Specialist

Facebook | Menlo Park, CA, United States

Posted Date 5/14/2019
Description The Learning Program Operations Specialist will work to operationalize Learning & Development company programs that will allow us to grow and scale Facebook. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.

RESPONSIBILITIES

  • Oversee the day-to-day operations of our vendor teams executing our L&D program operations

  • Partner with your primary client, the L&D team, as well as other key client partner and vendor teams to deliver on operational strategy and annual plans

  • Identify opportunities to optimize and make programs consistent globally while balancing the business need for flexibility

  • Coordinate special event logistics

  • Understand and apply program strategies to decision making and proposals

  • Establish standardized program reporting to deliver insights program managers

  • Manage and consult on operational impacts of new programs or changes to existing programs

  • Manage and escalate risks and issues and collaborate with cross-functional partners on resolution

  • Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day-to-day decisions

  • Develop and ensure standard operating procedures are in place for programs supported by the team globally

  • Work closely with remote staff effectively and drive consistency of global processes

  • Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action

MINIMUM QUALIFICATIONS

  • Customer service, communication and cross group collaboration experience

  • Analytical and data, reporting experience

  • Project management, process improvement, and problem solving experience

  • Time management and multi-tasking experience across projects

  • Experience working across various levels of the organization

  • MS Office (Word, Excel, Outlook, PowerPoint, Access) (Excel experience in creating macros, pivot tables, VLOOKUP, and work books)

  • Experience working in a team environment as well as independently with minimal supervision

PREFERRED QUALIFICATIONS

  • Event coordination experience

  • Data analysis acumen

  • Project Management (PMP/PMI) certification

  • Experience in L&D Program Operations

  • Experience managing an outsourced vendor relationship

  • Salesforce, Workday and LMS experience

  • Bachelors degree

  • 5+ years of experience in either L&D or HR Operations

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