People Services, Onboarding Team Lead

Facebook | Austin, TX, United States

Posted Date 5/21/2020

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

The Onboarding Lead will work as a partner with People Operations, Recruiting, HR Business Partners, Global Mobility, and other cross functional partners in order to support the pre-hire/onboarding processes, systems, and cases across all of Facebook.

The ideal candidate is highly motivated with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence.

People Services, Onboarding Team Lead Responsibilities

  • Partner with cross functional teams

  • Recruiting, HRBPs, People Operations, Global Mobility, Legal, and other teams to support our global onboarding operations

  • Project manage multiple concurrent projects that require inputs from cross-functional stakeholders to drive efficiency and elevate the Global Onboarding experience

  • Lead and manage projects through planning, development, launch, stabilization and close

  • Identify, manage, and escalate project risks and issues as appropriate

  • Oversee day-to-day vendor operations and work to resolve escalations and policy interpretations

  • Manage ongoing processes to ensure data and process dependencies with downstream systems and reporting are managed effectively

  • Help generate metrics/analytics to track efficiency and consistency of process

  • Analyze and review data and exceptions to inform policy and process

  • Translate key business requirements for tool/system updates and implications

Minimum Qualifications

  • 3+ years of HR, Recruiting operations, or Global Onboarding/hiring experience

  • 3+ years of experience in leading projects and developing standardized processes

  • Experience with Salesforce and Workday (or alternate HRIS system)

  • Experience leading a team to accomplish desired goals/outcomes

  • Experience in stakeholder management

  • Experience working with company policies and practices to determine appropriate action

  • Consultative, process and project management experience

  • Customer service experience

  • Experience working in a fast-paced environment

  • Experience working through ambiguity and uncertainty

  • Experience working with cross-functional teams

Preferred Qualifications

  • BA/BS degree

  • Shared services and vendor management experience

  • Experience in continuous improvement

  • Excel skills including creating pivot reports, Vlookups, and charts/graphs

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

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