Process Improvement Project Manager, Global People Operations


Posted Date 7/19/2019
Description The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create people-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.


  • Identify & present proposals for process improvement and gap elimination to key stakeholders and leaders to achieve buy-in (regional and global processes)

  • Lead and manage cross-functional projects to improve our employee lifecycle operations and ensuring resolution, day-to-day support and full implementation of new and existing services/processes (regional and global projects)

  • Plan and execute change management activities to ensure process changes are correctly implemented, measured and maintained

  • Measure the outcomes and outputs of process improvement endeavors and leverage quantitative results to inform direction of the business

  • Iterate on newly implemented processes for continuous improvement and refinement

  • Leverage best practices from industry in influencing and driving operational improvements

  • Educate and train team members with new capabilities, enabling self-serve


  • 5+ years of process improvement and project management experience

  • Experience with Human Resources Operations or Shared Services

  • Experience with process improvement methodologies

  • Experience with MS Visio

  • Problem-solving and critical thinking experience

  • Experience using multiple inputs (data sets, stakeholder feedback, process flow documents, etc.) to formulate a proposal or recommendation

  • Proven experience in presenting detailed recommendations to senior level leaders

  • Experience in change management and communications

  • Proven experience in quantifying process improvement outputs (costs, efficiency, headcount)

  • Interpersonal relationship and partnership experience

  • Experience working globally and cross-functionally and hold people accountable for deliverables without a formal reporting structure

  • Demonstrated experience owning and driving end-to-end process improvement projects


  • BA/BS in Business, Operations, Technology or related field

  • Experience working with vendors

  • Ability to manage competing priorities

  • Ability to deal with ambiguity

  • Lean Six Sigma Black Belt certification

  • Ability to work in a fast-paced environment

  • Experience finding efficiency gains by improving processes

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