Technical Support Rep (TSR) Dublin, Ireland

Glint | Dublin, Ireland

Posted Date 10/30/2018
Description

The Technical Support Representative will be responsible for providing technical support to our customers throughout their lifecycle on our People Success Platform. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, loves troubleshooting technology, has very strong written and verbal communication skills and is obsessed with helping customers succeed in a fast-paced environment.

What you will do…

  • Primary point of contact for all customer support inquiries on our People Success Platform, ranging from basic log-in requests to complex data and integration questions
  • Prioritize and drive timely resolution of technical support tickets using Zendesk support center
  • Support Customer Success Managers and work on special projects to deliver value to our customers
  • Serve as a trusted advisor and partner, delivering best practices, guidance, and an empathetic ear
  • Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
  • Propose new ideas to continuously evolve the customer experience

Who you are…

  • Have 1-3 years of experience in a customer facing support role, ideally with SAAS technology
  • Fast learner who can understand and articulate technology at any level
  • Excellent verbal and written communication skills
  • Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
  • Ability to multi-task and perform under pressure
  • Passionate about technology
  • Demonstrated technical problem-solving abilities

Who we are…

Glint is a rapidly growing software and analytics company that helps organizations increase employee engagement, develop their people, and improve performance. Glint is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

What we are all about…

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Based in Redwood City, California, Glint customers include United Airlines, eBay, AOL, Palantir, Red Hat, NVIDIA, Sony, LinkedIn, Intuit, Cognizant, IKEA, UTC, Square, FICO, Marketo, Veritas, Rockwell, and Pandora.

Stuff to perk you up…

  • Glassdoor Best Places to Work Award
  • LinkedIn Top 50 Startups 2017
  • Catered lunches at Glint offices
  • MacBook Pro or Air
  • Free premium snacks and drinks
  • Ergonomic and height-adjustable workstations
  • Flexible work arrangements
  • Very competitive compensation and benefits package
  • Opportunity to learn from a dedicated team and strong leadership
  • Dynamic, rapidly growing company, focused on helping organizations thrive

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