Benefits Specialist (Life@ Operations Program Manager)


Posted Date 7/21/2020

Facebook is seeking a Benefits Operations Specialist to assist in supporting the company’s various benefits programs. The person in this new role will make an impact supporting the implementation of program and systems changes and manage the day-to-day operations and vendor management for benefit programs. This role is based in Dublin or London and will lead projects, process improvement, metrics, and ensure a high touch employee experience. The person in this role will partner closely with the Benefits, Legal, People Tools, Payroll, Vendor and HRBP teams.

Benefits Specialist (Life@ Operations Program Manager) Responsibilities

  • Partner with the Benefits Manager to operationalize new programs in EMEA

  • Design and implement effective communication and education strategies regarding benefits programs

  • Manage the ongoing vendor management and administration of various benefit programs, including program analysis and recommendations

  • Represent the Benefits team as a subject matter expert in a specific area. Drive benefits process improvement activities, including process design, documentation, and training

  • Identify opportunities to improve existing processes leveraging technology where possible. Things can always be done better

  • Manage renewal of benefits, ensuring our benefit platform is updated and communications to employees

  • Run adhoc reports on benefits utilization and help establish metrics. Ensure performance against metrics is tracked, measured, and shared

  • Lead cross-functional efforts with vendor and internal stakeholders to improve vendor system functionality/usability, integrations, and data integrit

  • Conduct audits of data to ensure processes and policies are being managed effectively and data quality is improved

  • Respond to employee queries both in person and through our ticketing system

  • Manage Vendor Security Assessments

  • Assists with projects and initiatives as required

Minimum Qualifications

  • 5+ years’ experience in benefits and/or HR operation in a fast paced organization

  • Experience in implementation of different benefit programs across EMEA

  • Must demonstrate strong analytical and problem solving skills

  • Must have ability to effectively use data to drive recommendations

  • Excellent communication, cross-group collaboration, and interpersonal skills

  • Ability to interact with all levels of a professional organization

  • Ability to work independently with minimum supervision and lead multiple projects simultaneously involving various groups / locations / vendors

  • Must have strong organization skills, detail oriented, conscientious, thorough and accurate

  • Ability to work in a fast-paced environment and dealing with ambiguity

  • Change Oriented and ability to prioritize

  • Experience with vendor management strongly desired

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

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