Program Manager - Biz Mission Control

Facebook | Austin, TX, United States

Posted Date 1/25/2019
Description Are you passionate about headcount management and operations? Do you get excited about a role where you could take on high visibility, cross-functional program management responsibilities? Do you love making process more efficient and looking for ways to leverage systems to do so? We are looking for candidates that share our passion for tackling complexity head-on, to help improve the workforce operation of Facebook’s Biz and other non-Tech organizations. As a Program Manager on the Biz Mission Control team, you will play a key role within Facebook, driving process and tools that support the Headcount Management processes across the Biz team at Facebook. Relevant experience is important, as well as your demonstrated ability, attitude, and passion to deliver high impact and efficient processes and experiences in the workforce management and headcount planning space. This role is a critical leader in designing, running and improving processes and programs to support headcount management processes such as transfers, headcount tracking, and reporting. In addition, you will use your system knowledge and flex your creative muscle to define requirements for the tools and systems that support this work. This is a full-time position, people leader role and will report to the Director of Workforce Strategy.


  • Lead the design and ongoing delivery of processes that support headcount management across Facebook Biz teams. This will require cross-functional collaboration with partners across Finance, Recruiting, HR and within Biz Mission Control.

  • Establish, track, and leverage KPIs and quality metrics to manage your team and processes.

  • Facilitate change management and escalation process with Finance counterparts for requested changes to headcount targets.

  • Work to minimize downstream impact and communicate appropriately.

  • Establish and iterate on current tooling for headcount management processes, and use data to determine opportunity areas and improvements. You will be the voice at the table to represent the Biz team's tooling needs for headcount management systems.

  • Support regular cross-functional meetings with stakeholders to ensure alignment on workforce targets, address problem areas, and collaborate on solutions. Be prepared for regular updates leadership teams. Drive project plans (actions, owners, timelines) for related projects.

  • Improve data integrity of cost centers, managers, talent profiles and other employee attributes within Workday and Salesforce.

  • Partner with the team’s lead analyst to develop in depth Excel and Tableau reporting, which is leveraged by all cross-functional partners. Leverage analytics to ensure data-driven decisions are being made.

  • Drive internal and external process improvements across multiple teams and functions.

  • Ensure scope, schedule, resources are aligned with project plans that drive efficiency.

  • Develop, execute, and manage bi-annual project prioritization as well as end-to-end project plans and ensure on-time delivery.

  • Lead a team of analysts that will perform various transactions in our headcount management systems.


  • 7+ years problem-solving, technical and/or program management experience.

  • Communication experience working with technical management teams.

  • Organizational, coordination and multi-tasking experience.

  • Experience motivating and focusing collaboration to reach challenging goals.

  • Interpersonal experience, including relationship building and collaboration within cross-functional team.

  • Analytical and problem-solving experience.

  • Experience in owning and improving processes.

  • Experience working with systems and engineering teams to help inform system roadmaps and to identify and solve system issues.

  • Data interpretation experience.


  • B.S. or B.A. in a technical discipline or MBA.

  • Experience with Tableau.

  • Well organized and able to present to large audiences, sometimes on short notice.

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