Director, Contingent Workforce

Facebook | Austin, TX, United States

Posted Date 3/17/2020

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers. The People Operations team is seeking a Director, Contingent Workforce to lead the evolution of our overall global Contingent Workforce team which supports all of Facebook. The Head of CW will be a relationship builder and change agent responsible for leading a team of approximately 10 full-time employees that focus on partnering with Facebook orgs to proactively support all Contingent Worker needs, oversee and are accountable for the successful performance of our Contingent Workforce processes including our MSP/VMS relationships, and partner with internal stakeholders on policy, budgeting, forecasting, supplier management, sourcing, and escalations. The ideal candidate is both a strategic thinker who understands risk management, a relationship builder and change agent. Our ideal candidate is someone who can collaboratively build on, and evolve our Contingent Workforce strategy with a passion and proven acumen for process excellence and change management. At Facebook, and within the People Operations team, enabling our internal stakeholders with easy to use processes that meet and exceed their business requirements is why we are here - are you ready to help lead our efforts?


  • Develop, audit, and govern Facebook’s global contingent workforce strategy, policies and processes to meet and anticipate the needs of our business

  • Proactively engage with internal business partners and external suppliers to address contingent workforce questions, issues, and needs and implement programs to address

  • Oversee operational processes for sourcing, interviewing, contracting, onboarding and monitoring of contingent workers and vendor partners through our MSP model as well as SOW engagements

  • Develop a robust reporting and analytics capability to help drive key insights and decision making to support our contingent workforce program

  • Implement, monitor, and oversee key supporting infrastructure (systems and policies) and related key performance indicators (KPIs) for various contingent workforce operational processes (both internal as well as with our MSP)

  • Engage with business stakeholders to support their people resource needs & partner to determine appropriate use of FTE, Contractors, SOW, and BPO solutions

  • Develop and monitor a global value proposition including standards, pay and benefits for our diverse contingent workforce’s needs consistent with Facebook’s mission and values and develop a proactive communications plan to support it

  • Build forecasting models for various contingent workforce types in conjunction with HR, Finance and business stakeholders

  • Identification, implementation, and oversight of global Contingent Workforce programs in multiple sites


  • 15+ years experience in leading Contingent Workforce, Managed Service Provider (MSP) operations or client leadership, Professional Services Category Management/Sourcing, or Recruiting Operations

  • 10+ years of direct people leadership experience

  • 10+ years experience in the engagement processes (sourcing, contracting, onboarding, escalation management) for temp workers, contractors, consultants, outsourced workers, and other SOW workers

  • Experience with Vendor Management Systems offerings such as Wand, FieldGlass, Beeline

  • Experience with Managed Service Provider offerings and/or outsourced services procurement


  • 5+ years base level experience, directly or indirectly, with international labor laws

  • Experience leading people managers

  • Certified Contingent Workforce Professional (CCWP) MBA or other advanced degree

  • Lean or Six Sigma experience

  • Experience developing risk frameworks

  • Experience working with or in support of diverse communities

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

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