Program Delivery Manager – Employee Experience & Family

Facebook | Menlo Park, CA, United States

Posted Date 12/13/2019

Our employee benefits brand, Life@, is a core strategic driver of Facebook’s success. Life@'s mission is to help care for you while you’re bringing the world closer together. We take a holistic and market-based approach to benefits and programs that give you and your loved one’s resources you need to thrive in every stage of life. The Program Delivery team is an integral part of Life@ (Benefits). This role will support projects, lead process improvement efforts and ensure there is a strong focus on the employee experience. The role will also support the Family COE from design, execution and maintenance of our family in the U.S. This individual should be highly motivated, solution driven, exceptionally organized and have strong attention to detail with equal consideration of “big picture,” with maturity and tact.


  • Lead benefits orientation for full-time and intern employees

  • Partner closely with strategy partners and provide operational insight in the design of new and existing programs

  • Plan and coordinate employee events, seminars and focus groups

  • Provide operational support in the day-to-day administration and delivery of the US Family Programs

  • Partners in regular meetings with internal business partners (e.g., Finance, Payroll, and HR) and external partners (e.g., consultants, vendors) to improve the administration of Facebook’s programs and employee experience

  • Keeps current on internal and external trends, business challenges, and priorities and surfaces them to program owner

  • Assists with other projects as needed and proactively identify, communicate, and seek resolution for business issues

  • Manage content updates of assigned programs on People portal and other internal sites

  • Manage program escalations and give visibility as needed to program owners

  • Onboards/Maintains vendor suppliers and creates/monitors purchase orders


  • 5+ years of experience in benefits

  • Communication experience

  • Customer service experience

  • Analytical thinking experience

  • Excel (VLOOKUP, Pivot Tables) and PowerPoint experience

  • Vendor Management experience

  • Knowledge in end-to-end operations


  • Bachelor’s degree

  • Experience handling ambiguity and works well under pressure

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

Share this job