Lead, People Operations Partners

Facebook

Posted Date 3/31/2019
Description The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee life-cycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
The People Operations Partner Team is a part of Facebook's Global People Operations team, will work to deliver an excellent employee experience, while managing back-end operations and processes. This role will be partnering with the HR Business Partners, Employee Relations Partners, Legal, Payroll, Global Mobility and HR Technology teams, to lead improvements and be a key partner across our HR programs, data & reporting, processes, and systems teams.

RESPONSIBILITIES

  • Lead and manage a growing team of people operational partners responsible for managing the employee experience throughout the employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and off-boarding)

  • Build strong and supportive partnerships with geographically distributed HRBPs, Employee Relations specialists, and specialty HR Operations teams (recruiting, compensation, finance, benefits, immigration, payroll, mobility, HRIS)

  • Play a client/business facing role in partnership with the HRBP team, in building strong employee connections that show up in various ways: understanding sentiment of various teams, ability to influence and prioritize changes to HR process/policies basis feedback from business etc.

  • Leverage data and insights from various tools and dashboards (plus observations) and share these with relevant stakeholders to make data driven people decisions

  • Provide support and leadership in issue resolution on employee data issues

  • Help shape APAC’s people operations partners priorities and roadmap in a direction that is more strategic and business focused

  • Coach, mentor and manage the career development of direct reports, as well as help drive their strong cross-functional relationships

  • Lead global project work on the enhancement of the employee experience and processes throughout the employee lifecycle (see above), including process improvements, automation, and data & insights

  • Partner with HR Technology team providing input on business process, audits, reporting, and new requirements

  • Train team members on new technology and process updates

  • Improve processes and drive requirements for additional improvements to eliminate manual processes

  • Handle sensitive employee relations issues and/or sensitive data issues requiring discretion partnering with legal, investigations, and security

  • Supporting reorganizations and other large-scale employee changes.

MINIMUM QUALIFICATIONS

  • 7+ years of experience in HR, experience in HR Operations is most ideal

  • 5+ years of People Management experience including building, leading, and evolving high performing teams

  • Strong technical acumen highly desired, 3+ years of experience working with HR systems is highly desired

  • Excellent analytical, problem solving and troubleshooting abilities

  • Strong data analysis skills is required

  • Demonstrated excellence in strategic thought leadership, stakeholder management, change management and collaborate effectively across the organization

  • Ability to deal with ambiguity at all times

  • needs to understand and react quickly to changing priorities even when not all the information is available

  • Ability to effectively influence, communicate, and present at all levels of the organization

  • Demonstrated ability in prioritizing and making tough choices amongst multiple priorities and with influencing partners to set priorities

  • Strong project management skills, process improvement and leading cross-functional teams to make an impact and deliver work on time

  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access)

  • Bachelors Degree.

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