People Operations Partner Lead

Facebook | Menlo Park, CA, United States

Posted Date 7/23/2019
Description The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
The People Operations Partner Lead, part of Facebook's Global People Operations team, are the partner to HRBPs, supporting People Growth programs, providing data & insights and driving projects that deliver high impact to the business. This role requires strong people management, solid organizational and analytical skills, with a focus on accuracy and attention to detail. This role will be partnering with the HR Business Partners, People Services, Legal, Payroll, Global Mobility, and HR Technology team, to lead improvements and act as a key stakeholder across HR programs, processes, systems.


  • Lead team delivering on HR programs, people projects, complex employee support needs and data for our HR partners.

  • Set strategies for and lead team in supportive partnerships with geographically distributed HRBPs and specialty HR Operations teams (recruiting, compensation, finance, benefits, immigration, payroll, mobility, HRIS).

  • Advocate for the employee and operations across cross-functional teams to make their experience seamless.

  • Sponsor internal team focus areas such as people data, partnerships, team engagement, projects and programs.

  • Lead global project work on the enhancement of operations throughout the employee lifecycle (see above), including process improvements, automation, data & insights.

  • Onboard and train team members on new technology and process updates.

  • Provide support and leadership in issue resolution on employee data issues.

  • Reporting and analytics based on organization needs and driving insights for HRBPs using existing dashboards, HRIS data, and leveraging our people data team.

  • Partner with HR Technology, People Services and People Analytics teams providing input on business process, audits, reporting, and new requirements.

  • Manage the career development of direct reports, as well as help drive their cross-functional relationships.

  • Improve processes and drive requirements for additional improvements to eliminate manual processes.

  • Supporting reorganizations and other large-scale employee changes.

  • Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action.

  • Needs to understand and react quickly to changing priorities even when not all the information is available.


  • 5+ years of experience in HR or business operations.

  • 2+ years of people management experience.

  • Experience collaborating across the organization.

  • Experience working with confidential information.

  • Analytical, problem solving and troubleshooting experience.

  • Project management experience and leading cross-functional teams.

  • Experience working both independently and in a team environment.

  • Experience in MS Office (Word, Excel, Outlook, PowerPoint, Access) (Excel experience creating macros, pivot tables, VLOOKUPS, analytical experience and work books).

  • Customer service, communication and cross group collaboration experience.

  • Experience influencing, communicating, and presenting at all levels of the organization.


  • Bachelor's degree in any field.

  • Data analysis acumen.

  • Experience at a fast-paced, high growth Tech company.

  • Experience with Workday or HRIS system.

  • Experience in Shared Services and/or as an HR Generalist.

  • Experience working with or in support of diverse communities.

  • Ability to deal with ambiguity at all times.

  • Follow-through skills and ability to be the driving force behind the completion of multiple projects.

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