Lead large implementations that are cross-functional and involve vendors.
Project management and prioritization of day-to-day support tasks.
Provide leadership for our Workday operations and activities.
Redesign support processes and develop enhanced task management and reporting.
Monitor scheduled integrations and develop standard support procedures.
Manage assigned tasks for the research of system failures, performance of root cause analyses.
Report task progress back to management and business leaders.
Develop plans to mitigate and avoid future issues.
Maintain effective communication with project relevant stakeholders.
Safeguard system access and security, and support system audits.
Provide tier-3 support for users who need guidance, instruction or general help with HCM and Payroll systems.
Responsible for driving HR and Payroll Data Quality.