People Operations - Head of Change Management

Facebook | Austin, TX, United States

Posted Date 4/30/2020

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to support People-related strategies across the business. We manage people-related knowledge across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and are given the resources and support they need during the most important moments in their experience at Facebook.

The People Operations - Head of Change Management will work to build and deliver change strategies that bring our team and stakeholders along seamlessly while we grow and scale the People Operations organization. This role will have responsibility for leading Change Management across the People Operations team and will work closely with internal and external partners across the business to make sure needs are assessed and addressed skillfully as we build, improve, and transition existing and new services into the People team. The ideal person exhibits exemplary communication & planning skills centralized around human-centered design work, stakeholder management, business acumen, teamwork, motivation, and an upbeat attitude.

People Operations - Head of Change Management Responsibilities

  • Support the design, development, delivery and management of a comprehensive Change Management program for the People Operations

  • Identify, analyze and prepare risk mitigation tactics as needed

  • Identify, assess, and proactively manage response to change across stakeholders and end users

  • Balance and manage tensions between top down transformation efforts and participatory approaches to change

  • Consult and coach project teams across the People Organization to support their Change management needs

  • Conduct needs analysis, assess change readiness, and partner with Communications team to ensure an integrated approach

  • Align leaders around priority changes and scenario planning for continued global growth

  • Integrate change management activities into new and existing project plans

  • Partner across our People teams to ensure full understanding and implications of overall change program

  • ensure education and messaging are clear and aligned thoughtfully

  • Collaborate cross-functionally with partners to understand the desired behaviors and deliverables of the People organization in support of the Strategy

  • Develop communication strategies and content for broad groups in partnership with the Communications team

  • Measure and report out regular metrics on impact of training and content

  • use data to prioritize and drive strategy

Minimum Qualifications

  • 7+ years experience in Change Management

  • Experience with problem solving and root cause identification

  • Experience working effectively and drive influence at all levels in an organization

  • Experienced team player and experience working collaboratively with and through others

  • Acute business acumen and understanding of organizational issues and challenges

  • Experience with Change management approaches, tools and phases of the project lifecycle

  • Experience with large-scale organizational change efforts

  • Experience with communication in large matrixed organizations

  • Experience in high growth industry

  • Bachelor's Degree and/or change management certification

Preferred Qualifications

  • Experience in Human Resources Program Management

  • Experience preferably an operations or Services Center

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

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