People Services Specialist, Global Mobility

Facebook | Austin, TX, United States

Posted Date 8/29/2019
Description The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

The People Services Specialist, part of Facebook's Global People Operations team, will work to deliver consistently accurate data and standard processes across the entire employee lifecycle. This role will execute critical key People transactions and data, while ensuring that the data we manage is clean, in compliance and up to date. This role will work closely with internal and external partners to make sure the processes are aligned with the strategy around the employee experience. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

RESPONSIBILITIES

  • Provide support to employee and internal stakeholder inquiries around processes, policy, and issues

  • Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required

  • Maintain our service level agreements (SLAs) around responsiveness and customer satisfaction

  • Maintain documentation for each case and our processes

  • Complete regular data quality reviews and audits

  • Work on Improvement projects

MINIMUM QUALIFICATIONS

  • 3+ years of Human Resources and/or Customer Service experience

  • Experience with US visa types and processes

  • Experience with Global Mobility and Immigration programs

  • Experience handling sensitive matters

  • Experience with Excel including creating pivot reports, VLOOKUPS, and charts/graphs partnered with analytical and problem solving experience

  • Experience reviewing company policies and practices to determine appropriate action

  • Experience interacting with all levels of an organization

  • Experience with MS Office applications

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