US Immigration Consultant

Facebook | Los Angeles, CA, United States

Posted Date 12/17/2019

The US Immigration Consultant will be primarily responsible for executing on the day-to-day US immigration queries and driving impact by delivering a premium employee experience. The ideal candidate has technical US immigration experience and is highly motivated with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence. They will act as a partner to a variety of internal stakeholders, to smoothly deliver immigration technical advice, transaction support and training while ensuring compliance with government regulations and delivering a premium people experience. This role will be part of our Global Mobility function and can be based at either of our Menlo Park or San Francisco offices.


  • Execute on high volumes of US immigration queries, which include candidate assessments and existing employee queries

  • As part of a tiered support model, manage process flow as it pertains to immigration queries, initiations, vendor contact and employee questions and process improvement

  • Maintain a commitment to our service level agreements (SLAs) for immigration queries

  • Input data into various Global Mobility systems and assist with audits to verify data discrepancies between systems and ultimately, resolve data discrepancies

  • Provide high-quality experience to internal stakeholders by leveraging shared services and outsourced partners for transactional activity

  • Partner with the wider immigration team on specialized projects with focus on US immigration transaction efficiency, stakeholder education and consultation and advising, implementing, maintaining and reporting on immigration policy matters

  • Assist with knowledge base content on the Facebook People Portal and run reports as needed

  • Develop and maintain process documentation

  • Collaborate with growing global mobility team on other team initiatives and projects as assigned

  • May be assigned additional program responsibility to meet company growth needs

  • Ability to travel as needed


  • Bachelor’s degree or equivalent experience in immigration, Human Resources or directly related field

  • 3+ years of experience working in a technical role within US immigration

  • Detailed knowledge of US visa types, processes and experience reviewing case facts to determine the optimal filing type

  • Foundational project management skills across multiple disciplines and stakeholders – contributing to projects from conception to implementation

  • Experience exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action

  • Attention to detail and accuracy and working with highly confidential data

  • Communication skills and experience handling sensitive matters with tact and diplomacy

  • Experience critically analyzing situations and spot potential issues

  • Experience in working independently while contributing within a team environment (remote and onsite)


  • 3+ years industry in-house immigration and mobility program experience

  • Experience with contingency planning for US immigration case strategy

  • Experience in monitoring changes in immigration law and policy and analyze impact to employee population

  • Experience influencing decisions and to clearly articulate complex/nuanced immigration matters to stakeholders

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

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