Learning Operations Program Partner, L&D

Facebook | London, United Kingdom

Posted Date 6/08/2019
Description The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
This role is responsible for the successful operation of our company-wide Learning process and technology solutions. The successful candidate will work to deliver a scaled learner experience through process excellence and technology by working closely with our Learning, People Operations and People Engineering teams.


  • Manage roadmap of projects related to technology and process solutions for our learning teams

  • Manage learning technology migrations, integrations, and change management efforts

  • Oversee day-to-day operations of learning technology and tools

  • Identify business needs, outline project scope, assess system and process change impacts, and document requirements to ensure solutions meet business goals and objectives

  • Continuously evaluate and deliver process improvements and standardization through workflow mapping, design thinking, and gap analysis of our global learning processes

  • Build process documentation management of our DTP's working closely with our Learning Services partner

  • Consult as the subject matter expert on learning process and technology

  • Respond as an escalation point to issues and address stakeholder feedback with urgency

  • Analyze and gather all requirements and manage prioritization based on the business impact

  • Collaborate closely with the Learning and People Engineering teams on day-to-day features, priorities and solutions


  • 5+ years experience of process improvement and project management

  • Experience implementing/migrating to new technology

  • Experience with Process Improvement Methodologies

  • Experience with Human Resources and/or Learning Operations or equivalent

  • Communication experience

  • Demonstrated experience using multiple inputs (data sets, stakeholder feedback, process flow documents, etc.) to formulate proposals/recommendations

  • Experience in stakeholder management, change management, and communications on a large-scale

  • Experience quantifying process improvement outputs (costs, efficiency, headcount)

  • Experience working in a team environment to achieve goals


  • BA/BS in Business, Operations, Technology or related field

  • Experience with Cornerstone (CSOD)

  • Experience in MS Visio

  • Lean Six Sigma Green Belt certified

  • Learning & Development delivery/operations experience and/or understanding

  • Ability to manage multiple concurrent projects

  • Ability to work and influence in a cross-functional environment

  • Ability to manage competing priorities

  • Experience working with or in support of diverse communities

  • Experience in continuous improvement

  • Self-starter and fast-learner requiring minimal direction

  • Proven ability to find efficiency gains by simplifying and/or improving processes

  • Strong attention to detail and accuracy

  • Ability to work in a fast-paced environment and dealing with ambiguity

  • A systems mindset with the ability to think through end-to-end solutions to improve the processes

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